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  • 20 Jan 2023

As a business owner, choosing the right courier company is essential to ensure that your products are delivered on time and in good condition. Finding a suitable courier for your business can be challenging and time-consuming, but it is essential to do your due diligence to find a reliable and cost-effective option.

In this blog, we will look at nine warning signs that could indicate it is time to switch to a new domestic courier company.

  • Poor Customer Service

If a courier company has poor customer service, it can be a warning sign that you should consider switching to a different company. This can include long wait times for customer service, unhelpful agents, or a lack of responsiveness to customer inquiries.

  • Delayed Deliveries

If your items are consistently delivered late, you should switch to a different courier company. Delayed deliveries can cause stress, so you must ensure you get your items on time.

  • Damaged Goods

If you’re consistently receiving items that have been damaged during shipping, it could be a sign that you need to look for a different courier. Damaged goods can be a hassle, so it’s crucial to find a courier that takes appropriate measures to ensure your items are delivered safely.

  • High Shipping Costs

If the shipping costs of your courier are too high, it may be time to look for a different company. You should compare the rates of other couriers to find one that offers the best value for your money.

  • Unclear Pricing

Pricing is essential when choosing a domestic courier, and it should be clearly outlined and easy to understand. If you find that your current courier’s pricing structure needs to be clarified or you are being charged hidden fees, it is time to look for a new courier that is more transparent and straightforward with its pricing.

  • Inaccurate Delivery Times

A reliable courier company should provide accurate delivery times so that you can plan accordingly. If you’re consistently receiving late deliveries, it’s time to switch to a new service provider.

  • Poor Quality of Service

If you’re finding that your current courier company needs to provide a quality service, it’s time to look for a better option. A quality courier company should provide reliable and consistent service that meets your needs.

  • Damaged Packages

When working with a domestic courier, it is vital to ensure that your packages arrive at their destination in the same condition they were sent. If you notice packages being damaged during transit or that product are being lost, it is time to look for a more reliable option.

  • Poor Tracking

Accessing accurate tracking information is essential for businesses that rely on couriers for deliveries. Suppose you are finding that your current courier’s tracking system is outdated or inaccurate. In that case, it is time to switch to a new courier that can provide a more reliable tracking system.


Knowing the signs indicating it is time to switch courier companies is essential. By being aware of these signals, you can ensure you’re working with a reliable courier company. Take the time to research different couriers and compare their rates and services to ensure you’re getting the best deal.

Freight Save offers a comprehensive range of tailored e-commerce shipping and domestic courier solutions in Australia to help businesses of all sizes grow and reach their full potential. We are dedicated to assisting businesses to take advantage of the opportunities in the e-commerce market and make the most of their selling solutions. Contact us today to learn more about their services and how they can help you grow your business.